Please send an email to hello@gicaatelier.com

We’ll do our best to respond within the next 24-72 hours.

All of our rugs are handcrafted by skilled artisans, not mass-produced. This means subtle variations in color, texture, or pattern are normal — and part of the rug’s character and beauty.

Our rugs are woven from premium natural fibers, including 100% wool unless otherwise noted. We prioritize quality, durability, and long-lasting comfort.

We can provide swatches or material samples depending on the design, within a window of 1-4 weeks. Reach out to our team for availability.

Yes. Every rug is made-to-order specifically for you. This ensures intentional craftsmanship, fresher materials, and less waste.

Our rugs take 8–12 weeks to craft and deliver. Each piece is made by hand, so timing may vary slightly based on size and design complexity.

Yes, we ship worldwide. Please note that duties, taxes, and tariff fees are the responsibility of the recipient.

We offer a 24-hour window after purchase to cancel or make adjustments. After that, your rug is already in production and can no longer be modified.

Because each rug is made-to-order, all sales are final.

If your rug arrives damaged in transit or with a manufacturing issue, please contact us within 48 hours with photos.

We recommend it. A pad prevents slipping, protects the rug’s backing, and increases longevity.

Shedding is natural with wool rugs, especially in the first few months. Don’t worry — it will lessen over time with regular vacuuming.

Vacuum regularly without the beater bar turned on.

Rotate every few months to ensure even wear.

Blot spills immediately with a clean cloth and mild soap.

Professional cleaning recommended.